British Gas

Engineers are paid commission on top of their regular salary for selling extra services. Former employees of British Gas Eca Servis Mecidiyeköy say they used to get as much as 20 per cent commission on each sale.

British Gas says this is not correct, but would not comment on how much these incentives are worth.
Small print in the HomeCare contract allows British Gas to refuse claims if the boiler later breaks and the customer refused one of these pricey extras.

Paul Wrightson, 63, Eca Kombi Küçükçekmece a retired accountant from North London, says this clause made him feel pressured into paying £800 for a Powerflush he didn’t want.
‘Service engineers are acting like cowboy salesmen by frightening people into spending £800 on work that is often not required, with the threat the service contract will no longer cover repairs if the flush is not carried out.